All American Moving and Storage Inc

It's taken me over a year to write this review, because I still have mixed emotions about the move.

I dealt with Ted during the planning process. He was great! Very patient and answered numerous questions. It took me a long time to book with him, so patience was key at this point.

What everyone should be aware of is that All American acts as a go between, between you and the company that will actually move you. This was the case for me, at least.

First thing to know is to not even pay attention to the estimate. It would be better if you used a company that can give you an in-person estimate.

I was very thorough in listing the items in my son's studio apartment. I was very particular in sizes of items and even purposely overestimated the number of boxes that were needed to ensure that we estimated the correct needed square footage. I was particularly anal of this process.

When the movers that All American contracted with, (Family Van Lines, INC), arrived, they were in the apartment less than two minutes before proclaiming that the estimate was underestimated and would cost and additional amount of money. We were quoted $2576 from All American. Family Van Lines demanded just over $2,000 more than was estimated. I was in a different state than my son, so he was left there on his own having to deal with figuring out how to get additional funds for the move, since credit cards could not be used.

The movers were selected at the eleventh hour by All American, but that was within their contracted window, so although it caused a great deal of anxiety, they did book the movers in time for them to arrive on the needed date, (Tina worked late into the night to make sure that was done).

The movers were late, (not All-American's fault), but got the move done. Other than the obvious price shake-down, they did a great job.

Although we thought and wished that delivery would happen sooner than it did, the movers arrived on the last day possible, per the agreed upon contract.

All in all, I learned that moving sucks. I've done numerous military moves in the past, so I had certain expectations, that were not realized during this move, however, it is important to note, that other than an inaccurate estimate, (which I place more fault on Family Van Lines, INC. than I do All American), All American met all of their obligations per the agreed upon contract.

The bottom-line is would I use them again? (Sigh). Maybe... I think I would be more comfortable paying more for a company that actually comes to my home and gives me an accurate estimate, (It was far too easy for the movers to extort money from you once they arrive). What else were we to do? The movers were schedule when they were for a reason. We had planes to catch and places to be.

If I do use All American again, it would be because of Ted and Tina. I felt Ted was VERY honest with me. I learned a lot about the moving process from him. I also felt Tina worked hard to make the move happen. I thank them both and hope they both are still with the company.

Move size: Studio Service cost: $4579

If you have been exploited and mistreated by All American Moving & Storage (AAMS), like myself and so many others, then please do the following:
- Submit a formal written complaint to the Better Business Bureau of Southeast FL: https://www.bbb.org/consumer-complaints/file-a-complaint/get-started
- If your move crossed state lines, then please submit a complaint to the Federal Motor Carrier’s Safety Administration (FMCSA): https://nccdb.fmcsa.dot.gov/nccdb/ComplaintEntry.aspx?choice=CONSUMER
- If your move was within the state of Florida, then please submit a complaint to the Federal Motor Carrier Safety Administration Florida office: 1.850.942.9338

When submitting these complaints, reference AAMS’ DOT number 2811689 and their ICC/MC number 937315.

Long story short, I hired AAMS to move me from Fort Lauderdale, FL to Salem, MA. It was the single-most unprofessional business I have ever dealt with, and my life has never been more disrupted by any event in my whole life as it was by this move. Here are the details:
- AAMS picked up on December 8th (I let them choose the pick-up date based on my concrete deliver date of Dec 20th at the latest), and on multiple occasions, promised me delivery by Dec. 20th at the latest. They did not deliver until January 17th…nearly a month late. The truck driver, a sub-contractor of AAMS, told me that my belongings didn’t even leave AAMS until January 12th, despite AAMS telling me for weeks that my belongings were in-route…a blatant lie.
- Countless phone calls and text messages to both owners’ mobile phones and to the AAMS office went unanswered after they picked up my belongings.
- David, the sales rep who sold me my moving package, had me sign a contract that didn’t match—at all—what we discussed on the phone, and what he verbally agreed to. My fault for not reviewing each detail in the contract before signing it…I gave AAMS the benefit of the doubt, and now regret doing it. Evidently, David has since been fired.
- I was told I could use a credit card for all transactions associated with the move. However, upon delivery, the driver demanded cash or a money order for the balance (over $800) before he would take anything off the truck. Upon closer examination of my contract, I noticed that my contract said ‘cash on delivery for balance’, contrary to what David told me, and contrary to the 2 payments I made to AAMS with my credit card.
- The owner promised me a partial refund to my credit card, but offered a mere $23
- My hurricane emergency kit (a duffel bag filled with things like a radio, batteries, solar phone chargers, battery-powered fans etc) mysteriously went missing. I’ll be filing a claim for this.
- The owner called and threatened me after he learned of my negative online reviews of AAMS. He said, "You want to bash my business online? You've got B@LLS, son!" Then he hung up on me.
- In-general, awful customer service: lies, phony excuses for missed delivery dates, no accountability on the part of AAMS, and downright rudeness from Jordan, part-owner and VP of the business.

Move size: 2 Bedroom Home Service cost: $2700

My experience with All American Moving was my best moving experience yet. Everybody was very professional from the guys in the field to the office staff. My stuff was very well taken care of I moved from a condo in Hollywood to another condo in Hollywood. The men worked very fast but efficient at the same time. When the men delivered everything to my new condo everything showed up in the same condition it left. The stuff was wrapped in blankets just like they promised it would be. Everybody says moving is stressful but these guys really knew what they were doing and made everything look so easy. I will definitely use this company again in the future the next time I plan on moving.

Service cost: $850

As many others, I too have had the misfortune of dealing with All American Moving and Storage. Towards the end of last year we made the mistake of utilizing them to handle our moving needs. After having inconvenienced us by arriving over 4 hours late to pick up our belongings which were to be kept secured in one of their trucks inside their warehouse, we learned 3 days later that a 90 percent of our personal belongings were damaged having spent the past 3 days soaked in rain water. Turns out the company was negligent and failed to secure their truck inside a warehouse as promised to us and turns out they obviously do not conduct preventative maintenance checks on their vehicles as they claimed they were unaware the roof of the truck was severely damaged thus allowing water to get inside of it. One can only imagine the level of disappointment to see all of ones belongings in that condition, immediately a call was made to their office to inform them of their incident and from that moment on we realized what type of company and individuals we were dealing with. Instead of being sympathetic and apologetic they were the opposite and at times even becoming argumentative. Now when I speak of personal belongings, I do not only speak of furniture, I speak of such items such as countless number of clothing, shoes, hats, toys, family pictures, home décor, books, journals, collectibles, and memorabilia that was destroyed as well. I speak of family heirlooms that are irreplaceable and that one cannot place a monetary value on. It’s ironic that when they were notified of the damaged items they immediately instructed their team of drivers to stop unloading items from the truck. It should be noted that at no point in time did we threaten to not pay for the service or anything along those lines but instead they had their drivers essentially force us to pay the remaining balance immediately prior to unloading anything else from the truck. If it wasn’t bad enough that they had just destroyed a lifetime of one’s personal belongings, they were now threatening to keep the remaining ones unless we paid for them up front. From that moment on the lies and deception began and that’s when we were able to see the company’s true colors starting from the top with their owner/president Chad Anthony Bottiglieri. Mr. Bottiglieri notified us on the day of the move that he would be showing up to our house the next morning with a representative from a water restoration company. After waiting all day for them to arrive and Mr. Bottiglieri not answering or returning any of our messages we finally gave up but got a glimpse as to the lies and lack of customer support we would encounter over the next several months. Mr. Bottiglieri makes promises and assurances he is not willing to stand by. In all my years I have never come across a more unprofessional and integrity lacking individual. From promises to help us dispose of and/or store are damaged goods to prevent the mold smell from permeating into our home to promises of issuing a refund or assisting in getting the insurance company to honor our claim in the full amount, all turned out to be lies. Lies of this having been the first time a customer had a bad experience dealing with his company to lies of this having to be the first time he has had to file a claim for damaged property to lies of him willing to do what’s right and compensate us for the differential that the insurance company did not only account for a fraction of the misleading lies we were told. Mr. Bottiglieri went as far as showing up to our home the day the insurance adjuster came on site to survey the damaged goods, while at our home he spoke of how he would never want to be responsible for one losing all of their belongings and how he had spoken to his family and gotten reassurance from them that he was to do what was right. These were simply just a series of other manipulative lies from Mr. Bottiglieri. After over three months of being misled we received a partial settlement from the insurance company. When confronted and asked if he would be willing to simply help out and refund us the cost of the move, to offset the partial refund, Mr. Bottiglieri immediately agreed stating it was the right thing to do and the least he could do to help out. Unbeknownst to us this was just another lie. I could go on and write more but have chosen to handle this manner otherwise. It should be noted that the lack of professionalism and integrity does not only stem from the top of this organization as we experienced it from others as we experienced it from essentially everyone we dealt with within the company. I hope in reading this review that others look in another direction when looking for a company to handle their moving needs.

Move size: 2 Bedroom Home Service cost: $2300

We were robbed jewelry and watches. The crew was late on pick up and did not have the tools needed to perform the task. I had to borrow tools from my neighbors. On top of that one of the crew member who always stayed inside the truck opened our suitcases and we were robbed a box full of watches and some jewelry. We never got compensated by this company. We asked about their insurance but we never got anything back from them after paying in full for the moving services.

Service cost: $900

All American moved me from Fort Myers to Davie. I just graduated and I was moving back home with my mom. I don't have a lot of money and when I called them to get a quote they were very professional and detailed. They explained how the move would work and also that they had a truck going up that way and could give me a discount. Also gave me a college student discount. The movers were in uniform and so polite. They wrapped all my furniture. I honestly was scared to hire movers but they made me feel like family. I tipped the movers because of how hard they worked and how they took care of my furniture. I will recommend All American to all my friends and family. These guys are great!!

Service cost: $950

Bery good over all price and fast service! Professional with best price. Pick up date on time and delivered within couple of days as promised. No damages. No extra fees or charges.
Pick up crew were professional without any BS.
I would use again for all my future moves!

This group did what thet said and were quick as could ever be expected on pick up date and delivery date.

Best prices over all compared to other competitors in Florida.

Service cost: $400

What can I say about All American moving? From the very first call I knew I was in good hands, Jordan walked me through everything and explained what to expect on moving day. On moving day the guys were right on time. After introducing myself to Andrew and Tommy I was more then comfortable to let them in and start the show before I knew it everything was packed neatly and in the truck ready for the new house. I had arrived before them so I can re arrange some furniture in the new house. I was having a hard time moving that on my own but the crew was more then happy to jump in and take over. everything was brought in the house and installed perfect no mess no empty boxes laying around Overall A+ rating and I would highly recommend these guys anytime. I now know I would never attempt a move on my own, All American is saved in my phonebook for the future.

Service cost: $370